Refund policy

Last updated: 26 September 2026

BSquare Little Africa (“we”) makes children’s clothing from African wax print fabric. This policy sets out your rights and our commitments regarding returns, exchanges and refunds. It is in addition to the legal guarantees provided by Quebec’s Consumer Protection Act, which apply in all cases.

Return window: 30 days

You have 30 days from the date you receive your order to request a return, including if you simply change your mind.

Condition of the item

To be accepted, the item must be:

unworn and unwashed;
free of stains, odours and signs of wear;
with its original tags still attached;
returned in its original packaging.

An item that does not meet these conditions may be refused or refunded only in part.

Non-returnable items

items marked “final sale” on their product page;
made-to-measure or personalised pieces;
gift cards.

These exclusions do not apply to an item that is defective, does not match its description, or was shipped in error. In those cases your rights remain fully intact.

How to make a return

Write to info@bsquareafrica.com with your order number, the item concerned and the reason.
We reply within 2 business days with a return authorisation and the shipping address.
Ship the item with a tracking number. Keep it: a parcel lost without tracking cannot be refunded.

No parcel returned without prior authorisation will be processed.

Return shipping costs

Return shipping is at your expense when the return results from a change of mind or a sizing error.

We cover the cost and provide a prepaid label when:

the item is defective;
the item does not match its description;
we shipped you the wrong item.

Refunds

Once we receive and inspect the item, we process your refund within 5 business days. The amount is credited to the original payment method; how quickly it appears on your statement then depends on your financial institution, generally 3 to 10 business days.

Original shipping charges are not refunded, except where the item was defective, did not match its description, or was shipped in error.

Exchanges

We do not process direct exchanges. Our pieces are made in small quantities and we cannot guarantee that another size will still be available by the time a return reaches us.

To get a different size or colourway: place a new order for the item you want, then return the original item following the procedure above. That way you are certain to secure the piece before it sells out.

Defective or damaged item

Check your order as soon as it arrives. Report any defect, damage or error within 48 hours to info@bsquareafrica.com, with photos. We will arrange a replacement or a full refund, including shipping costs, at our expense.

Cancelling an order

As long as your order has not been handed over to the carrier, you may cancel it free of charge by writing to us. After that point, the return procedure applies.